TERMS & CONDITIONS FOR PRODUCTS

I am passionate about creating works of art at my highest potential and providing exceptional customer service.  Please make time to read these terms and conditions and contact me if you have any questions.

All leatherwork is 100% handmade by me.  As much as possible, I source “extras” (eg forged and casted fittings) from other artists who live up to my own high expectations and also produce handmade goods.

MAKING AN ORDER

Store Items

Can be purchased on my website.  Simply follow the instructions.  Please contact me if you have any problems.

Custom Orders

Please use the “Contact” form on my website or send me a message on Facebook or email, outlining as many details as possible about the item – including the time frame (my availability to fulfil your order will vary according to my current wating list). I will answer you as soon as possible and provide a quote.

When you would like to go ahead with the order, please let me know.  I will then create a “Custom Order for (Your Name)” product on my website.  This will be for the deposit amount (see Payment section).  On completion of the order, I will create another one for the balance.

PAYMENT

Store Items

Items listed in my store can be purchased through PayPal or by Bank Transfer.  If you encounter any problems with either method of payment, please contact me.

Custom Orders

All custom orders incur a flat fee of $100 in addition to the quoted amount (for labour and materials).  This is to be paid up front, with the deposit.

To secure your order, I require payment for half of the total amount as a (non-refundable) deposit.  Upon receiving your acceptance of my quote and confirmation of your order, I will create a “Custom Order for (Your Name)” product on my website.  Please find this ‘product’ and pay using your preferred method (PayPal or Bank Transfer).

The second half of the payment (plus postage) is to be made upon completion of the order, before shipping.  Upon completing your order and confirming postage, I will again create a “Custom Order for (Your Name)” product on my website.  Once again, please find this ‘product’ and pay using your preferred method (PayPal or Bank Transfer).

If you encounter any problems with either method of payment, or have any questions regarding this process, please contact me.

SHIPPING

Pricing

The calculator on my website should work out the correct postage for your country.  If you cannot see your country and would like to place an order, or have any problems or queries about this, please contact me.

Express Post

Please let me know if you would like your order to be sent via Express Post.  There will be an additional charge for this.

Third Party

If you would like me to send the order to a third party, as a gift, I can do this for you.  Please place the details in the “Comments” section in the checkout process.

Wrapping

All orders are wrapped in bubble wrap and tissue paper.  If you have any other requirements, feel free to ask me.

Packaging

I take care with packaging – I want your product to be safe!

As much as possible, I like to be eco-friendly and will re-use boxes and other materials.

Carrier

I choose to use Australia Post for all my shipping.

Tracking

All orders are sent with a Tracking number, which I will send to you once your order has been shipped.

Upon Delivery

Signature upon delivery is always required for orders over $50.

Responsibility

While I make every effort to ensure a smooth shipping process, please understand that I am not responsible for mail not being delivered due to an incorrect mailing address being supplied or shipping problems (damaged or lost item).

However, in the unlikely event that either of these should occur, please contact me and I will do what I can to help.

REFUNDS AND EXCHANGES

Please choose your items wisely and ensure that you send the correct measurements/details for custom orders.

As much as it is my aim to provide excellent customer service and to ensure that you are fully satisfied with with your order, please note that I do not offer refunds or exchanges.

BREAKAGES/DAMAGES

I take great care in creating not only a great looking product but also one that will last.

Should you feel that, with normal wear and tear*, your product is deterioriating, please contact me immediately to discuss possible repairs.  It would help if you could also send a photo.

* Please click here for further clarification on normal wear and tear. 

 

TERMS & CONDITIONS FOR WORKSHOPS

Workshop Booking & Confirmations

All paid bookings will receive a confirmation email with details about the workshop.

Payment for Workshops

To secure your place on the workshop, the deposit is to be paid two weeks prior to the workshop commencement date.

The balance is due one week prior to the workshop commencement date.

Failure to make the payments by the due date will result in losing your place on that particular workshop.

Payments, Cancellations & Refund Policy

If the deposit for the workshop is not paid by the due date, your place for that particular workshop will not be kept.  You will be notified by email and given dates for upcoming workshops, should you wish to book again.

If the deposit for the workshop has been paid but the balance is not paid by the due date, you will be given dates for upcoming workshops and requested to choose an alternative date.  No refund will be given.

A workshop will only go ahead if there are three bookings.  If the maximum number is not met, you will receive a full refund or be given dates for upcoming workshops.

If you have paid both the deposit and balance and change your mind, no refund will be issued but you can choose from upcoming dates for as long as workshops are available.

If, for some unforeseen circumstance, there is a need for me to cancel the workshop, I will offer either a full refund or alternative dates.  Please note that I cannot be held responsible for any costs incurred by travel, accommodation or other expenses in this instance.

A workshop is only considered booked after payment has been made.

Please note: You will be requested to accept these terms and conditions when making a booking.

If you have any queries at all regarding bookings, please contact me.

 

TERMS & CONDITIONS FOR RUNE READINGS

All paid bookings will receive a confirmation email with details about the workshop.

BOOKING A READING

You can book a Rune reading online here or you can call me on 0418 435 990.

If you choose to book online, please make sure you leave your phone number (in the Notes box on the right hand side of the checkout) so that I can contact you to arrange a time.

PAYMENT

Payment can be made through PayPal or with your credit card.  Full payment is required up front.

CHANGING YOUR BOOKING

If you need to change your booking time, please contact me as soon as possible.  I will do my best to arrange another time for you.

CANCELLING YOUR BOOKING

Should you need to cancel your booking, please contact me as soon as possible and I will arrange a refund.  Please note that an administration fee of $25 will be deducted if the booking is cancelled within 24 hours of the scheduled appointment.

DISCLAIMER

Rune readings are for general guidance only.  They are not to be taken as legal, professional, personal, medical or financial advice.

The guidance offered in a Rune reading is to be used at your own discretion.  You are responsible for your own life.  Elizabeth, The Happy Viking, holds no responsibility for the choices or actions you take after a Rune reading.